Frequently Asked Questions

Wen-Parker provides expertise tailored to the unique needs of diverse industries – fashion and retail industries, consumer goods, home appliances, automotive, cosmetics, and medical devices, to other emerging and evolving sectors. Our solutions are designed to meet the complex logistics needs of these fast-paced industries​.

Wen-Parker operates in 24 global locations, with company-owned offices across Asia, North America, and the United Kingdom. We also have a strong network of global agents, enabling us to provide logistics solutions in over 80 countries worldwide​.

Wen-Parker holds multiple certifications to ensure secure, compliant logistics services:

• IATA Certification – International Air Transport Association for global air transport compliance.
• CTPAT Certification – Customs-Trade Partnership Against Terrorism for secure supply chains.
• Licensed U.S. Customs Broker with Remote Location Filing (RLF) capabilities​.

We provide comprehensive customs brokerage services, including:

• Remote Location Filing (RLF) at all U.S. ports.
• Compliance consulting for FDA, USDA, and international regulations.
• Duty drawback services and classification consulting to minimize costs​.

Wen-Parker integrates sustainability across all logistics operations by:

• Partnering with 4ocean to remove 20,000 pounds of plastic from oceans, rivers, and coastlines annually. 
• Implementing energy-efficient practices in our warehouses.
• Offering hybrid shipping solutions to reduce carbon emissions.
• Encouraging employees to develop innovative, sustainable problem solving skills

Learn more on our Sustainability page.

Yes, Wen-Parker Logistics provides customers with dedicated account managers to oversee their logistics needs. These account managers serve as primary points of contact, ensuring personalized service and tailored solutions for each client.

Our commitment to "No Surprises" means proactive planning, continuous communication, and industry expertise. We leverage our global network, hybrid shipping models (Air-Sea, Sea-Air), and real-time tracking to ensure your shipments arrive on time, even in challenging conditions​​. On top of this, we always look to identify partners who have demonstrated consistent success in the lanes at play.

Our "No Surprises" promise means you’ll always know where your shipments are. Through our Transportation Management System (TMS) and client portals, we provide real-time tracking, proactive updates, and clear communication throughout the logistics process​.

For critical deliveries, we offer:

• Expedited Air Freight services.
• Charter flights and on-board courier options.
• Flexible Sea-Air hybrid solutions for balancing speed and cost​.

Wen-Parker effectively manages supply chain disruptions through a combination of:

• Proactive Risk Management: Continuous monitoring of global events helps us identify risks early and minimize disruption.
• Global Network & Local Expertise: We have 24 global offices and partners in 80+ countries, alongside local teams that can provide real-time solutions and regulatory guidance.
• Crisis Logistics Solutions: We offer expedited shipping, charter flights, and emergency warehousing, which we’ve used effectively during other emergency situations including COVID-19.

Wen-Parker is committed to maintaining high standards of service and has established procedures to address shipment errors or delays effectively. While specific internal protocols are proprietary, the following general practices are employed to manage such situations:

• Prompt communication
• Investigation of potential causes
• Resolution with client
• Preventative measures and continuous improvement

Wen-Parker is well-equipped to manage peak season demand and sudden volume spikes through a combination of flexible infrastructure, strategic partnerships, and proactive planning. Our capabilities are designed to support industries with fluctuating demand, such as fashion, retail, and consumer goods.

Our key capabilities for managing demand surges include:

• Scalable warehousing and distribution
• Proactive planning and forecasting
• Dedicated client services with real-time monitoring
• Strong carrier partnerships to ensure priority access during high-demand periods

Yes, Wen-Parker offers last-mile delivery services as part of their comprehensive, end-to-end supply chain solutions. Their last-mile delivery capabilities are designed to ensure timely and secure delivery from distribution centers to the final destination, whether it's a retail store, distribution hub, or directly to the customer.

Yes, Wen-Parker offers consultation services for supply chain optimization as part of our comprehensive logistics solutions. Our mission is to provide leading-edge global supply chain solutions that deliver value, innovation, and world-class service.

Wen-Parker does handle temperature-sensitive goods but with specific limitations. We offer temperature-controlled logistics solutions primarily through climate-controlled warehousing and specialized handling. However, our facilities are designed for air-conditioned storage rather than full refrigeration or freezing capabilities. Wen-Parker does not currently offer refrigerated or frozen storage for highly perishable goods like fresh food or pharmaceuticals requiring cold chain logistics​.

Yes, Wen-Parker offers white-glove delivery services for high-value, fragile, and sensitive items. These specialized services are designed to provide an elevated level of care and precision throughout the final stages of delivery, ensuring items arrive safely and in pristine condition.

Yes, Wen-Parker offers services for intra-Asia and cross-border logistics. Our operations specifically focus on providing supply chain solutions that include air freight, ocean freight, customs brokerage, warehousing, and distribution, with a significant presence in Asia. Wen-Parker has company-owned offices and agent partners throughout Asia, facilitating seamless cross-border logistics and intra-Asia supply chain solutions​​​.

Yes, Wen-Parker offers comprehensive support for import/export documentation and regulatory compliance. Our services are designed to ensure seamless international shipping and adherence to global trade regulations.

Wen-Parker structures pricing through a customized approach, ensuring that each client receives solutions tailored to their specific needs. This method allows for flexibility and cost-effectiveness across various industries and shipment requirements.

Wen-Parker leverages advanced technology platforms to provide real-time supply chain visibility, shipment tracking, and data-driven decision-making for their clients. These systems are designed to ensure seamless end-to-end logistics management, proactive communication, and operational efficiency.

The technology platforms used by us include a global transportation management system (TMS) and warehouse management system (WMS). These systems are designed with the capabilities to integrate seamlessly into your business. 

Yes, Wen-Parker’s technology systems are designed to seamlessly integrate with a company’s ERP (Enterprise Resource Planning) and inventory management software. We also have the capability to create custom integration solutions for proprietary and industry-specific systems. This integration ensures efficient data exchange, real-time visibility, and streamlined supply chain operations.